Return and Refund Policy

At Shakly, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

We offer a 14-day return window, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, where applicable. You must also provide proof of purchase.

How to Request a Return

To start a return, please contact our customer support team with your order number and the reason for your return. We will provide instructions on how to proceed.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue so we can review it and help resolve the problem.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Return Shipping Costs

Customers may be responsible for return shipping costs for unwanted items or changes of mind. If an item is damaged, defective, or incorrect, please contact us for assistance with the return arrangements.

Exchanges

If you need a different item, please contact our support team. Exchanges are subject to product availability and approval.

Contact Us

If you have any questions about returns or refunds, please contact the Shakly customer support team through the contact details provided on our website.

Thank you for shopping with Shakly!